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In 2008, United Airlines damaged musician Dave Carroll's guitar, and then declined to reimburse him. So,
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United Breaks Guitars 4? - Dave Carroll Responds to Customer Service incident on United Flight 3411 - YouTube
![When United Airlines baggage handlers broke a musician's valued guitar and then spent a year refusing When United Airlines baggage handlers broke a musician's valued guitar and then spent a year refusing](https://img.ifunny.co/images/b6e90b681207964cbf54b0cea42eee5971315fbca96b616c40cbdbbeebe777ab_1.jpg)
When United Airlines baggage handlers broke a musician's valued guitar and then spent a year refusing
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Taking a stand for customer service: "United Breaks Guitars" - John Sadowsky Leadership & Storytelling
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